Contact-center
Our Contact Center solution is designed to cater your next level requirement
FEATURES

ACD VIRTUAL HOLD

AUTOMATIC SCREEN POPUP

BUSINESS TOOLS INTEGRATION/CRM

CALLBACK MANAGEMENT

CLICK-TO-CALL

CLUSTERING

CONFERENCE CALLING

DIALER PREVIEW. PROGRESSIVE. POWER. PREDICTIVE

DIDS

DISPOSITION CODES

DNC AND EXCLUSION


FORMS & SURVEY DESIGNER

HOTKEYS

INCOMING CALLER ID ROUTING

IVR

LEADS MANAGEMENT

MULTIPLE CAMPAIGN MANAGEMENT
QUALITY ASSURANCE/SKILL BASED ROUTING

QUEUE MANAGEMENT

REAL TIME MONITORING

RECORDING

REMOTE AGENTS

REPORTING ANALYTICS

SAFE HARBOUR

VOICE BLAST

VOICE BROADCAST TTS - ASR

VOICE LOGGING

VOICEMAIL, TRANSCRIPTION AND NOTIFICATIONS
