Contact-center

Our Contact Center solution is designed to cater your next level requirement

 

FEATURES

ACD VIRTUAL HOLD
AUTOMATIC SCREEN POPUP
BUSINESS TOOLS INTEGRATION/CRM
CALLBACK MANAGEMENT
CLICK-TO-CALL
CLUSTERING
CONFERENCE CALLING
DIALER PREVIEW. PROGRESSIVE. POWER. PREDICTIVE
DIDS
DISPOSITION CODES
DNC AND EXCLUSION
E-MAIL
FORMS & SURVEY DESIGNER
HOTKEYS
INCOMING CALLER ID ROUTING
IVR
LEADS MANAGEMENT
MULTIPLE CAMPAIGN MANAGEMENT
QUALITY ASSURANCE/SKILL BASED ROUTING
QUEUE MANAGEMENT
REAL TIME MONITORING
RECORDING
REMOTE AGENTS
REPORTING ANALYTICS
SAFE HARBOUR
VOICE BLAST
VOICE BROADCAST TTS - ASR
VOICE LOGGING
VOICEMAIL, TRANSCRIPTION AND NOTIFICATIONS
WHISPER COACHING