- There is no need to hire a person to attend the front-end calls.
- It has a robotic voice or pre-recorded voice.
- IVR has a telephony menu system in which users call route-appropriate agents based on the user selection in the menu.
Interactive voice response example
Many companies provide IVR systems. Many of them are very costly and have different Terms and Conditions. Many companies provide IVR at a Cheaper rate, but we all know that if quantity is focused, Companies will compromise quality. So if you need better communication, choose your service provider wisely. IF you need a sample call for the IVR system then call us on +91 9510766696.Advantages of IVR System
- IVR provides better service because IVR provides quick response and narrows down the problem area, reducing customer waiting time.
- IVR system is for 24 hours a day and seven days a week. So a customer can call at any time to solve their minor problems.
- Each IVR system can be modified and set to each person's preference.
- IVR also helps to improve a company's image, giving the organization a professional image.
- A large portion of business transactions and deals happen through the IVR. Thus, having an IVR is profitable for your business.
- Just like increasing profit, an IVR System also helps to increase your business's productivity.
Process Of IVR System.
The IVR system’s process is straightforward. When a Customer calls the IVR System, then they receive a greeting. After that, customers can hear menu options. For Instance, Press 1 For Sales, 2 For HR Department, and 3 For Technical support. After pressing any key by the customer they will connect to the respective department. On the other side, the Admin can hear call recordings and can change the automation process. Also, Admin can take the analytics function for the analysis function. [caption id="attachment_1420" align="aligncenter" width="1024"]
IVR Full Form[/caption]